Our mission
Solve problems relentlessly.
Crafting precision tools to free visionary thinkers in every field; forging breakthroughs where none existed.
Who we are
Ryca Solutions is a team of problem-solving engineers. We build operational software and keep it running. A plant line, a parking zone or a warehouse has many moving parts, so we design each daily screen around one task and build the system underneath to carry the rest.
- Works in
- Manufacturing, parking enforcement and payments, and custom business solutions, on web, mobile and shop-floor devices. Websites and hardware are supporting technology, built when a solution needs them. See our engineering capabilities
- Builds on
- The Ryca Solutions Framework. Nine products run on it today, including the platform we run our own delivery, client support and billing on. Your software starts on the same foundation, with shared release, support and audit rules, so a fix built once reaches each product on it.
- Based in
- Chattanooga, Tennessee. Our innovation hub is in the same office. See the innovation hub
What we commit to
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01
Training at your own pace
Every application we deliver comes with its own Help Center, with documented video tutorials or how-to guides for that application, so your team can learn it at its own pace.
See what the Help Center shows -
02
Always in contact
Support is built into the application. Your team raises a ticket from its Help Center without leaving the system it works in.
See how support clocks work -
03
AI beyond a chatbot
We train custom decision models for the decisions your operation makes every day, such as which line to check or which item to reorder. Each is an add-on, not part of our products as delivered today.
See how decision models work -
04
Reporting you can act on
We build reports around how your business runs, not around a standard template. In manufacturing, that means live and hourly availability and performance for each line, the line's constraint named, and root-cause analysis and action plans at plant, site, department and line levels. A business on Gimbal gets its own reports, built with its own workflows and screens.
See line reporting -
05
Partners, not a software shop
Each engagement has one named Ryca owner from discovery through go-live and into support, and a named person on your side for each stage, so every approval has one place to go. You have direct access to the engineers who build and run your software, so questions reach the people who can change the code.
See how an engagement works -
06
Security forward
Access levels are set by role and by project, and two-factor sign-in is built into our framework. Our systems are covered by third-party endpoint detection and response (EDR) and Qualys security scans, and our in-house tools monitor the status of every application we run.
See our security controls
I genuinely appreciate Ryca Solutions. They are incredibly easy to work with and bring creativity to every project, always approaching requests with a positive, solutions-focused mindset and taking the time to troubleshoot so we can find the right path forward.
Reliability you can check, not just promises.
Every control is built into our software and leaves a record that someone can check. Ask us to show any of them working.
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Measured, not promised
We publish a number only when we can show how it was measured.
Each published figure is our own measurement from the production system, with the dates it covers and how it was measured.
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Release controls
A red smoke test blocks shipping, and a person marks each release shipped.
New work goes live for your system only when it is ready, so nothing unfinished reaches your screens.
- Verify: automated check On request
- Deploy: a named person Standard
- Smoke test: automated check On request
- Ship: a named person Standard
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Support clocks
Clocks run in business hours, and every breach stays on record.
Each clock is timed against the service level agreed for your account. More coverage can be added on top of it.
Response targets are set by client tier and written into the client's record, so you can see what we aim for. Our support team gets one warning per ticket at 75 percent of target.
Standard -
Data and access
Access is checked on the server, and automated work never re-runs silently.
A stalled job goes to a person. An uncertain outcome is held for review and is never retried automatically.
Standard -
Security and compliance
We state what we do, and claim only what we can show.
We hold no third-party security certifications today. Security questionnaires are answered in writing.
Our software runs on managed cloud infrastructure. Third-party endpoint detection and response (EDR) covers our systems, Qualys runs our security scans, and our in-house tools monitor the status of every application we run.
On request Send a security questionnaire
Next step
Tell us which decisions your operation makes every day. An engineer will work through them with you.